The South West Hospital and Health Service is committed to meaningful community engagement and identifies that through participation consumers and community members can make a valuable contribution to the health system and strengthen links between health services and their local communities.
As a Health Service and a community, we continually seek improvement to understand what is working and where and how we can engage more effectively.

Our aged care residential facilities in the South West, Westhaven in Roma and Waroona in Charleville, have Aged Care Consumer and Families Advisory Committees. These committees are integral in ensuring the needs of consumers are met and to enhance the safety, health, wellbeing and quality of life of the consumers who are in residential aged care.

In 2012, the South West Hospital and Health Board established the Consumer and Community Advisory Networks (CANs) across all facilities in the South West Hospital and Health Service; including Multipurpose Health Services (MPHSs), hospitals and community clinics as its main mechanism of consumer and community engagement.

Since their inception, the CAN’s have consolidated their role as the peak community and consumer advisory committee to the Board and have undertaken important discussions with their networks and local communities about various issues concerning health services in our region. Our CAN’s provide a unique community and consumer perspective to all aspects of our health service’s operation and healthcare delivery.