You have the right to apply for access to information held in your health records under the Administrative Access Scheme. To apply for access contact the right to information contact officer or an administration officer at your local facility. When seeking access to your health information, you will need to provide evidence of your identity, such as:
- birth certificate or extract
- driver’s licence or 18+ card
- if the applicant is a prisoner, a copy of the person’s identity card certified by a corrective services officer.
You will need to provide a certified copy of these documents, unless presenting originals in person. If you don’t have any of the listed documents, talk to the right to information contact officer about other accepted evidence of identity documents.
If your application cannot be processed under an Administrative Access scheme, it will generally be referred for processing under the Information Privacy Act 2009 (Qld).
If you want to access someone else’s records (e.g. a relative’s), and you do not have or are unable to obtain their consent, you will need to make a Right to Information (RTI) Act application.
You can request information by:
- applying online
- downloading the Right to information and information privacy information access application form (PDF, 172KB) and submit the original form:
Where an Enduring Power of Attorney is in place and the patient lacks capacity, an application can be made under the Powers of Attorney Act, 1998 (PDF, 683KB). A solicitor or agent can act on behalf of another person, however the patient’s authority is required in this situation. Other requirements may include evidence of identity for the patient and agent. A Release of Information request may incur some fees and charges.
For information on accessing records for deceased patients please contact the right to information contact officer.
Documents of a non-personal nature released under the Right to Information Act 2009 will be progressively published through our disclosure log.
There are no charges for accessing a child’s record under the Information Privacy Act however the decision-maker needs to satisfy themselves that the person applying is doing so for the child’s interests. The decision maker will need to know why the record is being requested in order to determine if the release of the record is in the child’s best interests.
For further information on accessing records for children please contact the right to information contact officer.
If there is information in your health record that is incorrect or which you do not agree with, you can apply for it to be amended under the Information Privacy Act 2009. You will need to provide details of why the information may be inaccurate, incomplete, out of date or misleading. For more information please contact the right to information contact officer.