Mungindi Doctors Surgery has been recognised for its commitment to quality and safety with renewed accreditation from Australian General Practice Accreditation Ltd (AGPAL).

South West Hospital and Health Service Acting General Practice Manager Leonie Whitfield said the accreditation showed the practice met national standards of care.

“I would like to congratulate Mungindi Doctors Surgery on receiving this honour,” she said.

“National accreditation reflects the hard work and quality of care provided at Mungindi.’’

Accreditation is achieved through a process of on-site assessment and audit where the practice must demonstrate satisfactory implementation of the Royal Australian College of General Practitioners Standards for General Practice.

Mungindi Doctors Surgery was previously accredited by AGPAL in 2016, a year after the South West Hospital and Health Service took over the running of the practice.

Ms Whitfield said the decision to undertake the lengthy and involved three-year cycle of accreditation showed the Mungindi practice valued its quality and safety credentials.

“The staff have shown tremendous dedication to the task, which demonstrates their overall commitment to delivering quality healthcare to the Mungindi community,’’ she said.

“The standards include communication and teamwork, accountability and responsibility, information and health record management, delivery of respectful and culturally appropriate care, up to date equipment and services, and continuing education and training for staff.

“We are fortunate to have wonderful staff at Mungindi Doctors Surgery, including our administration officers Shelley Badcock, Rebecca Bailey, Watcharobon Manop and Medical Superintendent Dr John Lancashire.

“Shelley has been working at the surgery for more than 15 years.

“Her local knowledge and extensive experience has been an asset to achieving this outcome.

“Her commitment and service to the practice was also recognised in the 2018 South West HHS Staff Excellence Awards.”

Ms Whitfield said since joining the practice in 2016, Dr Lancashire had led a program of continuous service improvement and development.

“In addition to providing a wide range of general practice services, Dr Lancashire has implemented a framework for an improved and patient-centred experience,’’ she said.

Dr Lancashire said he was fortunate to be supported by a dedicated and enthusiastic team at the surgery and hospital, all committed to achieving healthier outcomes for their community.

“Behind the scenes, our team works hard to ensure the services delivered reflect best practice, meet the changing regulatory environment, and place patients at the helm of their healthcare,’’ he said.

“Award of accreditation is formal recognition of this work and of our compliance with benchmarked standards to improve the quality and safety of our services.”

Mungindi Doctors Surgery services a wide area, including Mungindi, Boomi, Garah, Thallon and Talwood.

Dr Lancashire said in addition to general practice services, the surgery provides skin cancer checks and advanced minor skin surgery, aviation medicine, access to female nurse practitioner women’s health clinics, midwife-led antenatal care services and a permanent practice nurse.

For further information contact:

James Guthrie

Principal Media Officer, Rural and Remote Qld

Media and Communication

Department of Health

(07) 3708 5379

Jim.Guthrie@health.qld.gov.au