Access My Health Care

Access My Healthcare is an online directory for local healthcare service information.
Powered by the Community Information Exchange and My Community Directory, Access My Health Care aims to connect consumers, carers and health care professionals to health services in the community. Find up-to-date lists of services in or nearby your community. Everything from allied health to dental health to mental health to specialist services.

To find and access health care services wherever you live follow the link to Access My Healthcare

Telehealth Services

South West Hospital and Health Service Telehealth program helps our community receive specialist services via videoconference technology and enables our patients to receive quality care closer to home.

Do you need to travel for health care? Ask about Telehealth

Telehealth allows you to access specialist doctors and nurses, allied health professionals and other healthcare providers, at your local hospital or even from home.

Telehealth appointments can be conducted at your local hospital with a local health care professional in attendance. This health care professional will usually outline what you can expect during the appointment and may even take preliminary tests such as blood pressure and heart rate. Your treating health care professional will then be connected to you via videoconference.

The South West Hospital & Health Service also offers the option to have telehealth from your home connecting via the Queensland Health Telehealth Portal. Please speak to your health care professional to see if this option is available for you. To access the Queensland Health Telehealth Portal please click here.

What are the benefits of a telehealth appointment?

There are many benefits to a telehealth appointment including:

  • Reduced cost associated with travel to appointments
  • Less time required off work or other usual activities
  • Reduced time away from home for travel to appointments
  • Increased access to care

The level of care that you receive will be the same high quality that you would receive in person.

How can I arrange to have my appointments via telehealth?

Many patients are suitable for telehealth; however, it will only be an option if it is clinically appropriate. Your doctor or treating health professional will determine in partnership with you if telehealth is suitable for you based on your individual circumstances. You will be given a choice to either accept or decline that appointment.

If you are interested in telehealth, please discuss whether it would be appropriate for you with your healthcare team. For more information on Telehealth services please here.

Patient Travel

The Patient Travel Subsidy Scheme (PTSS) provides financial assistance for patients who are referred to specialist medical services not available at their local public hospital, health facility or via telehealth consultation.

To contact SWHHS Patient Travel please call 4505 1511 or email

For more information please visit Patient Travel Subsidy Scheme Information Page

Hospital in the Home

The Hospital in the Home (HITH) service provides you with acute medical care in your own home (or another suitable selected location) so that you do not need to stay in hospital. For the duration of your care you will remain a patient of the hospital and our team will coordinate your care.

You will then usually receive daily visits by a team of qualified registered nurses to continue your treatment and monitor your progress. Information about your progress is shared daily with your Hospital Medical Team to ensure you continue to receive the best care while in the comfort of your own home.

As a hospital patient the Hospital in the Home doctor is responsible for providing and coordinating your medical treatment while you remain a hospital patient. This includes services usually supplied by your GP.

For more information contact your nearest South West Hospital and Health Service facility or download our Hospital in the Home Brochure.

Our Services

Click here  to view our facility profiles and contact details for our Hospitals, Multipurpose Health Services, Community Clinics, Aged Care Facilities and General Practice Services.

Interpreter Services are available

The Queensland Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. To access our interpreter services, please contact:

Consumer and Community Liaison Officer (Mon – Fri)
Phone: 0436 857 092

For additional assistance translating COVID-19 information please visit QLD Health COVID-19 Support and Resources

Patient Travel Forms

To view and download Patient Travel Forms please click here

Speak directly to staff
They are here to help, and will either assist you straight away, or find someone who can do so.

Aboriginal and Torres Strait Islander Liaison Officer
If you would prefer to speak specifically with an Aboriginal and Torres Strait Islander Liaison Officer, please contact your nearest healthcare facility.

If you have any concerns about your health, contact 13 HEALTH (13 43 2584) for advice from a registered nurse 24 hours a day, 7 days a week.

In an emergency, call 000 or attend your nearest hospital emergency department.